BigCommerce Community Forum - All Forums

Image Manager Broken Images

Wed, 16 May 2012 13:52:01 -0500

Did the switch to Pixlr break Image Manager for anyone else?

When adding or editing a product, at the Images/Videos tab when we select Choose from Gallery then use the drop down window to select Image Manager, all of the thumbnails for uploaded images appear to be broken and cannot be seen. The 'view larger' links work, however, on several of our images, even that link is not showing. Is this a bug or am I missing something?

Recommended Product Photo Size?

Wed, 16 May 2012 10:59:03 -0500

Is there a recommended image size for the product photos we upload? Most of my existing photos are small (~600x300 pixels ), but I'm getting ready to load a bunch of new products and the pictures could be up to 1200 pixels wide.

Any advice or suggestions about product photo image sizes?

Thanks!
Steve

http://www.carobeli.com/

Discount Rules

Wed, 16 May 2012 10:30:47 -0500

Hello:
When creating discount rules, there should be a start date and a finish date.
Especially during certain holidays when I have more than one sale going on, it would be a great help for me and I am sure other store owners not to have to remember to turn on a discount rule/ or create one.
For instance if I know I will be away on vacation one week, the last thing I want to think about is creating a discount rule or even enabling it.
If I am on vacation or at home I should not have to worry about my site.

Sincerely,
Christina

oLark comments

Wed, 16 May 2012 10:05:41 -0500

I've been taking oLark customer chat for a test drive for the past few weeks. As much as I've been bashing BC for lack of blogs and other assorted issues, I've been pleased with oLark so far. I'm on a Mac and run oLark through iChat. I do get prospective customers using it to ask questions. I like to use it to spring coupons at visitors. I think it helps with conversions.

I'd be interested to read other comments on using chat in general and oLark in particular. But for me so far, it's been worth it.

SocialShop Options

Wed, 16 May 2012 09:53:21 -0500

We would like to request the ability to have the option of selecting modules on the fly, to be displayed in SocialShop.

By default the first 3 modules displayed are Featured Products, Current Top Sellers, New Products. An example would be to display only 2 of the 3 modules or we would prefer the addition of a Sale Items module to be displayed.

Extra margin below header

Wed, 16 May 2012 06:31:52 -0500

Hey folks, I am currently building my second BigCommerce store, and am doing a bit more customising on this one. I have added in a custom header and moved the logo to the centre. Somewhere in this process, I have added an extra margin between the header and the pages navigation bar (Home, ContactUs etc). The site is http://www.sugarhigh.mybigcommerce.com

I have tried changing just about every number I can see in the template files, but my CSS is very limited. Could somebody please point me in the right direction?

Cheers!

Simon

Feedback greatly appreciated - hot chilli salt

Wed, 16 May 2012 06:29:57 -0500

Would like good or bad feedback on my site Burningtastebuds - has been going for a year now but would like how other people see it

BigCommerce Review - Zombie Steves

Tue, 15 May 2012 22:16:21 -0500

Hi,

Just a quick blurb for the BigCommerce experience so far... the support has been fantastic, and I was genuinely impressed at how little time it took to get started. The online video's are very informative, as is their support forums.

And if you've exhausted the options there, don't be afraid to raise a ticket. The support staff are professional, and well experienced, and can help you quickly.

I would be hard pressed to find a better home for my Business, and strongly recommend it no matter what scale your business is...

Please Welcome "Zombie Steve's"

Tue, 15 May 2012 22:13:25 -0500

We've been up for a month or two now, and have been so busy i've forgotten the formalities...

My name is Steve, and my store is http://www.zombiesteves.com.au and we're also on Facebook at http://www.facebook.com/zombiesteves

We import from the US primarily to sell on the Australian Market, Geek, Popculture and Zombie Goods, using BigCommerce of course.

So I just wanted to pop in and say Hi... Hi ... Looking forward to looking through some of the other great businesses popping up here on a regular basis. Congratulations to everyone who's also made it this far, and here's to a great e-future for your enterprises.

Best wishes,

Please Welcome "Zombie Steve's"

Tue, 15 May 2012 22:11:33 -0500

Why do my websites load so slowly??

Tue, 15 May 2012 22:07:24 -0500

Ever since I switched my sites to bigcommerce my websites have been loading slowly. I have minimized the image sizes. I have other sites the same size hosted at other hosts and they all run fast. Bigcommerce loads slow and I have found many postings on this. If you search google for "big commerce slow". I am thinking I should take my business elsewhere. Perhaps they only want to cater to small shops that take 2-3 orders a day? Am I at the wrong platform? Does bigcommerce want to deal with medium sized businesses?
They always blame it on an aspect you have in your store. They will say, "oh reduce your image sizes or disable this feature, disable that feature". We disabled all of our features bigcommerce that you designed that we can't even use. All of these features listed on your features page we can't even use because it slows our site down to a 5-6 second load time which is unacceptable. If you contact bigcommerce support they blame it on a server problem. They point fingers. Nobody takes blame that they siphon off bandwidth on purpose. Why wouldn't they siphon bandwidth? They send less to smaller sites and more to sites that actually need it. There are no big retailers on there live showcase. That should have told me something. I enjoy big commerce. I like that it works great but I don't like the slowness. What is the point of building more and more awesome features if we "store owners" can't use these awesome features without having to trade off on the experience of our guests "visitors". Somebody from Bigcommerce please enlighten me. If I hear you blame your servers one more time I will scream mad.

Free shipping - Honour tax

Tue, 15 May 2012 21:26:27 -0500

The Free shipping message "Spend just .... more and get free shipping" (in Discount Rules) used to honour product tax, but now seems to not. I guess it should be switch able as to if the amount remaining should include tax or not, or simple do what it use to which was to use the same rule as for the products.

%%GLOBAL_AddToCartQty%% = 0 - Bug Fix Needed

Tue, 15 May 2012 19:09:20 -0500

Hello,

I think we might have uncovered a bug. And, it sure would be nice if we could squash it - or provide a workaround (because that seems to be the quickest way these days).

I had someone point out a rather odd occurrence on our site today.

He asked why when someone searched on our site - the displayed results had a quantity box above the "Add to Cart" button - that contained "0" or Zero - rather than "1".

Rather odd, I thought, but that's the way our designers coded it - and, if you do click on the "Add to Cart" button - it does - add to cart like it should. And, if you change it to "1" and hit the button, that works, too!

But, I can understand that it might be confusing and doesn't look logical, so let me see if we can make that default to a logical "1" rather than "0"... and keep those pesky customers happy. (humor intended)

Looks like I was about to find the location that controls that and what looks to be the coding: %%GLOBAL_AddToCartQty%% --- but, uh oh - that's a "GLOBAL" item that can't be adjusted by mere store owners - or even skilled coders....

The odd thing is that on the Product Pages, the default is "1" and not "0" -- so why is it that way on the search results page?

So, if I've indeed found the source of this conundrum, and I can't change that to make it look right, can someone offer a workaround or suggest a timeline to put a fix in place that the default quantity is 1 rather than 0?

I'll attach a screenshot so you can clearly see the odd nature of this issue.

Wayne

search-results-quantity-add-to-cart.jpg (Size: 138.03 KB / Downloads: 3)

How to move the logo down a bit in header?

Tue, 15 May 2012 18:46:30 -0500

2012-05-15_1944.png (Size: 85.42 KB / Downloads: 8)

I am using template Blue, how do i move the logo down s bit? And that streak line going across, how to get rid of that?

How to fit more "new product" and "related products" in one row (on the product page)

Tue, 15 May 2012 17:06:16 -0500

Hi.
Here is a link to my store:

http://andy.mybigcommerce.com/products/m...ral-6.html

Need to fit all 5 new products and 5 related products in one row (under the product description)

How can I do that?

Ps. I can not just change images size in my New Products beacuse I use "new product" panel also on my home page and on home page is ok,

Out of stock products

Tue, 15 May 2012 16:46:33 -0500

Is there a way to automatically not show products that are not in stock? If my store is offering pink hoodie sweatshirts in sizes S, M, L, XL, & 2X, but I'm out of stock in the XL is there a way to not show that as an option for customers to purchase?

Brandon

Customers Login with Facebook

Tue, 15 May 2012 16:42:13 -0500

Is there a way customers can create an account and/or login to the BC store using their Facebook profile? Check out how Edmunds does it.

http://www.edmunds.com/

Brandon

eBay Item Description Page Template

Tue, 15 May 2012 14:19:46 -0500

HI,
I would like to have Item description page template feature, which we can design professional pages for our items appearing on eBay.
Please let me know how we can do that
Thanks

Alex

Release Notes - BigCommerce - Version 7.3.28

Tue, 15 May 2012 14:11:17 -0500

========================================
Release Notes - BigCommerce - Version 7.3.28
========================================
This week is only has a couple of fixes. Next week (.29) has a new Feature + many more Bug fixes coming.

Resolved Bugs
[ISC-4536] - Searching Orders By Delivery Date "Today" Doesn't Work Without Limiting Date Range
[ISC-4690] - Google AdWords and Yahoo Search Marketing are missing from the Marketing drop down
[ISC-4777] - Unable to Create/Edit Users accounts on the Control Panel

Changes

-
-

Realistic Review

Tue, 15 May 2012 13:13:20 -0500

We are now 9 months into our experience with BC. It has been a daunting task developing our website and there are many reason to choose BC for your online shopping cart needs. I encourage all of you to have realistic expectations though! It wont happen overnight and you will need to put in many hours to making your dreams come true. Realize you have much to learn and understand that making your site come to life takes more then just a couple of clicks.We learn something new each day because of all that Big Commerce offers. BC has its limitations and with a little tweaking and patience you can make most of what you invision happen. BC is exploding onto the shopping cart scene for a reason. Great tools, apps, add-ons and design capabilities. There are hard coding work arounds that will slow your progression but they are minor in the scheme of things in my opinion. We are excited to be working with Big Commerce and encourage you to pull the trigger if you are on the fence.

We new nothing about building a website 9 months ago. And now have many tools that will help us succeed!

Thanks BC Team

Regards,

Sonny Baxter
Vice President
The Window Covering Company